「Environmental Nuisance Cases Management Information System」accepted nationwide environmental nuisance cases since 1993 in Environmental Protection Administration. The reporting cases will be assigned to 31 Environmental Protection Bureaus respectively by this system. In 2010, according to statistics, the databases of “Environmental Nuisance Cases Management Information System”, there were over 150,000 nuisance cases which were reported per month. Therefore, the system was an important platform for the task and all the staffs. The goals of this project included system maintenance and data collection of “Environmental Nuisance Cases Management Information System”. This year, the project team gathered 64 new functions needs and suggestions from the users and decision makers. Within this project, implemented 64 functions of the system to make system interface more friendly and satisfy requirements of the users and expectations. The project team held 2 training programs, 9 conferences and 16 project regular checkpoint meetings to achieve the suggestions of users and policy strategies. We provided the meeting briefings, handouts, manual, and experts speeches to promote the morals and strengthen the case management skills during the conferences and meetings. The project analyzed the result of nuisance cases of 2009 and 2010 and differentiated the consistence and significance. The result was analyzed and shared with the environmental agencies staffs. Through the meeting and discussion, the case management quality strategy was addressed. Other than those achievements, there were several targets achieved: 1. Assisted on 2 code implementing and operating matters discussion meeting, the code had been used in Jan.1 2010. 2.“Nuisance cases accepting reminder”was established for “Environmental Nuisance Cases Management Information System” to assist accepting time controlling. 3. Data exchange mechanism work from “Environmental Nuisance Cases Management Information System” to 1999 system to share resource efficiently. 4. Hold a meeting for “Environmental Nuisance Cases Management Information System and River Protection Website data exchange” to discuss accepting way centralization. 5. Keep tracing and analyzing frequent nuisance cases and the results which people were not satisfied until to be made improvement. 6. Developed “Environmental Nuisance Cases Geographical Information Systems”: Integrating with leading-edge technology such as GPS and GIS, and to increase geographical view and action efficiency. Decision makers could analyze from the geographical view such as the hot zone could be defined of higher nuisance cases areas and should put more efforts to reduce the major pollutions. All the geographical points and the inspection results could be accumulated and also could a good prediction tool for decision makers to set up the strategy priority.

environmental nuisance;plead;case report;annual evaluation;global positioning system;geographic information system